Our Operations Par Excellence

What is NOC?

The Network Operations Center (NOC) is a central remote location from where network professionals manage, control, and monitor multiple networks. The NOC team is playing a substantial role in the IT services industry. The NOC professionals continuously monitor the critical IT devices and links, for multiple customers and take proactive measures to address any issues that are identified during monitoring or reported by the clients. This level of continuous and intensive monitoring acts as an early warning system and provides a critical time window to rectify the issues at hand.

Netcon NOC services are broadly structured into three parts. They are:

Monitoring

Our NOC experts:

  • Provide continuous 24/7 proactive monitoring
  • Monitor devices with a technology/product agnostic approach across locations from a central console
  • Alert appropriate personnel at Netcon and Customer end as per escalation matrices
  • Keep track of issues until the cause of the issue is identified and resolved
  • Keep the customer’s posted about an ongoing issue & steps taken to fix it

Problem Identification

To quickly identify incidents, our team follows:

  • A standard set of processes, and analytical protocols to quickly determine the cause of the incident
  • Identifies procedures to limit its impact
  • 24/7 L1 support with L2 and L3 resources available on demand for extended troubleshooting

Resolution

Our NOC experts:

  • Provide workarounds or other alternate options to support business requirements
  • Track and monitor issues till satisfactory closure, including third parties
  • Publish regular MIS reports detailing incidents, Time to Resolve, affected systems, downtime etc.,

Monitoring

Our NOC experts:

  • Provide continuous 24/7 proactive monitoring
  • Monitor devices with a technology/product agnostic approach across locations from a central console
  • Alert appropriate personnel at Netcon and Customer end as per escalation matrices
  • Keep track of issues until the cause of the issue is identified and resolved
  • Keep the customer’s posted about an ongoing issue & steps taken to fix it

Problem Identification

To quickly identify incidents, our team follows:

  • A standard set of processes, and analytical protocols to quickly determine the cause of the incident
  • Identifies procedures to limit its impact
  • 24/7 L1 support with L2 and L3 resources available on demand for extended troubleshooting

Resolution

Our NOC experts:

  • Provide workarounds or other alternate options to support business requirements
  • Track and monitor issues till satisfactory closure, including third parties
  • Publish regular MIS reports detailing incidents, Time to Resolve, affected systems, downtime etc.,

How do you benefit with Netcon NOC Services?


Gain control over IT costs

We assist you to forecast spending and cut costs wherever possible at the same time provide latest resources and technology without having to build your own NOC.


Optimize your critical time on business requirements

Maintenance of network operations is an integral part of business, but you need not see it as your core job. With us as your NOC partner, we can handle the network operations part and help you concentrate on your major projects for business growth.


Attain higher levels of SLA and less downtime

With experts available 24/7 to watch the network infrastructure and fix issues, we surely aim for ever increasing uptime. You need not bother to have the skilled employees in house to increase your organizational hassles or worry about attrition. Our experts can provide all the assistance.


Enhance security and compliance

Your organization’s security and compliance are our main concern. We take the extra measure to adhere to your security & compliance standards even with the rules on privacy and storage of customer data changing constantly. Moreover, you need not worry to train your employees to stay relevant meeting regulatory protocols.

Why are we customers’ choice?

We put customers first and they know it. Customers outsource their NOC to save their time and they rely on us to resolve the operational obstacles. They trust the best practices we follow.

Best practices of our NOC team:

  • Structured transition of monitoring assets and management
  • Prioritizing incident response and remediation
  • Continuous follow-up and tracking of issues until achieving satisfactory resolution
  • Set realistic expectations and deliver
  • Imbibe best practices and apply learnings from other deployments
  • Collecting performance data and generating reports
  • Documenting incident response activities

Customers also understand the other benefits of outsourcing their NOC activities as they need not:

  1. Create a complete monitoring set-up (that involves lot of costs)
  2. Invest in the infrastructure, software, tools, licenses, or people (all this can be outsourced in a per device/ per month model)
  3. Worry about technology obsolescence

We provide complete subscription and treat monitoring and NOC as a service.

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